Refund and Returns Policy
Thank you for shopping at Klactos. We appreciate your business and strive to provide the best digital products. Please read this policy carefully as it outlines the terms under which refunds and returns are handled.
1. Eligibility for Refunds
We offer refunds for the following reasons:
- Defective software that cannot be fixed.
- Unauthorized or fraudulent transactions.
- Failure to deliver the purchased software within the specified timeframe.
2. Requesting a Refund
To request a refund, please follow these steps:
- Contact our support team at support@klactos.com within 30 days of purchase.
- Provide your order number, date of purchase, and a detailed description of the issue.
- Our support team will review your request and respond within 5 business days.
3. Refund Process
If your refund request is approved, we will process the refund within 10 business days. The refund will be credited to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear on your account statement, depending on your bank or card issuer.
4. Exceptions
We do not offer refunds for the following:
- Change of mind or personal preference.
- Products purchased at a discounted price.
- Issues caused by third-party software or conflicts with third-party applications.
5. Exchange Policy
We do not offer exchanges for digital products. If you encounter any issues with your purchase, please contact our support team, and we will do our best to assist you.
6. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at support@klactos.com. We are here to help and will do our best to resolve any issues you may have.